The action I recommend is to evaluate the newest version of Act! and compare it to other major CRM solutions. We are consultants who implement and support several major products and want to see you make the choice that is best for your business moving forward. At TopLine Results we can help you evaluate three other options, which are considered among the best in the industry. What does the new Act! interface look like? How will I learn the new interface?īefore upgrading your Act! software, we recommend you take a look at other CRM options available.How can I secure my data prior to the upgrade?.Will my synchronization continue to work?.What is the cost of upgrading and how many resources will it take to re-install a new version of Act! on each machine?.
#Act by sage 2009 upgrade
Upgrading Act! may seem to be the easiest way to move forward. Your primary goal should be to secure your data so that you are not locked out of your database after a re-install. We advise being as proactive as possible. As of November 8th, 2018, the original licensing component is still active, and there is not yet enough information to know what will happen as of January 1 st, 2019 when the activation component stops working.Īt TopLine Results we support all versions of Act! to the best of our abilities, however we are not the developer of the software, so our abilities are somewhat limited. (FYI, Act! v18 will become unsupported on November 30 th, 2018!) Customers on an older version of Act! will need to upgrade to a newer, supported version, in order to continue using their database. Swiftpage has stated that versions of Act! prior to v18 will not receive that hotfix as these versions are no longer being supported. This new component will be available for users of Act! v18, v19, v20 and v21 through a hotfix that is expected to be released around the end of 2018.
Since this third-party company is discontinuing support for this component, Act! will be replacing the component with a different solution for activation. Without this third-party licensing component, Act! software cannot be activated or used beyond a 30-day trial. Well, since Act! 2005, the licensing component has been managed by a third-party company, Protexis. On November 6, 2018, Swiftpage (current developer of Act! software) announced that as of January 1, 2019, the third-party licensing service embedded in Act! will be discontinued. From a consumer point of view, we don't really think about this as that functionality is embedded in the software and hidden to the end-user. You may or may not know this, but most software relies on third-party components to add functionality. Otherwise you are at risk of losing access to your data on January 1, 2019!
You will need to upgrade to a newer version of Act! or convert to another CRM. Are you an Act! user on an older version, specifically one developed from 2004 to 2015 (Act! 2005 to v17)? If so, you need to take immediate action to preserve your access to your Act! database.
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